Catalog

Every approved APIs, MCP server, tool, agent, application, service, and runbook — with plain-language summaries, owners, risk, and enforcement state.

TypeAPI MCP Server MCP Tool AI Agent Application Service Runbook

Risklow medium high critical

Environmentdevelopment staging production

Enforcementmetadata only simulated enforced disabled

GovernanceAI-accessible AI-restricted Missing owner Requires approval

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Showing 6 of 6

AI Agent

Change Review Agent

Reviews ServiceNow change records and drafts risk summaries.

risk: mediumconfidentialmetadata onlyAI-accessibleapproval required

owner: Infrastructure Automationproduction

MCP Tool

create_incident

Create a ServiceNow incident from an automation or AI agent.

risk: mediumconfidentialmetadata onlyAI-accessibleapproval required

owner: ITSM Platformproduction

AI Agent

Incident Summary Agent

Writes postmortem drafts from incident timeline + chat logs.

risk: mediumconfidentialmetadata onlyAI-accessibleapproval required

owner: ITSM Platformproduction

API

Order Management API

REST API for hardware and software procurement orders.

risk: mediumconfidentialmetadata onlyAI-accessibleapproval required

owner: Infrastructure Automationproduction

API

ServiceNow Incident API

Create, read, and update ServiceNow incidents over REST.

risk: mediumconfidentialmetadata onlyAI-accessibleapproval required

owner: ITSM Platformproduction

MCP Server

ServiceNow MCP Server

Approved MCP server that exposes governed ServiceNow actions to AI assistants.

risk: mediumconfidentialmetadata onlyAI-accessibleapproval required

owner: ITSM Platformproduction