Enterprise Knowledge
Context
Organizational knowledge, tribal context, and curated packs that ground AI assistants in approved, governed enterprise data. Ingest markdown documents, review context memories, and attach packs to assistants.
Ingest Context
Upload a markdown file or paste content to create a new context memory. Context memories are individual knowledge items that can be bundled into context packs for AI assistants.
Context Memories
Approved coding assistants
Cursor, Windsurf, Claude Code, and the Internal Agent are approved; external model providers require Security review.
Endpoint ownership conventions
Endpoint Engineering owns MDM, employee laptops, and endpoint telemetry.
Firewall change approval rules
All production firewall changes require two-person approval from Network Engineering.
ITSM team intake process
New work for ITSM Platform goes through the #itsm-platform Slack intake form.
Production incident severity definitions
Sev-1 = customer-facing outage; Sev-2 = partial degradation; Sev-3 = internal only.
Context Packs
Curated bundles of capabilities, memories, runbooks, and teams — attached to AI assistants during setup.
Change Management Context
AI-approvedEnsure agents follow the correct change approval path.
Endpoint Engineering Coding Assistant
AI-approvedLet coding assistants answer repo-ownership, runbook, and CMDB questions without leaking restricted data.
Incident Response Context
AI-approvedHelp respond to production incidents efficiently and consistently.
Infrastructure Standards Context
AI-approvedGround code and design suggestions in current internal standards.
Production Support Runbooks
AI-approvedGive agents grounded references when drafting incident updates and postmortems.
ServiceNow Development Context
AI-approvedAccelerate and de-risk ServiceNow integration work.