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Context Packs

Curated, governed bundles of approved knowledge, capabilities, runbooks, and teams that can be attached to an AI assistant or agent. Every pack declares its owner, data classification, approved assistant types, and whether external models are allowed.

Change Management Context

AI-approved

Ensure agents follow the correct change approval path.

For: Change Review Agent and change coordinators

confidentialmetadata only internal-only

Approved for: Internal Agent

owner: ITSM PlatformDetails

Endpoint Engineering Coding Assistant

AI-approved

Let coding assistants answer repo-ownership, runbook, and CMDB questions without leaking restricted data.

For: Endpoint Engineering developers

internalsimulated internal-only

Approved for: Cursor, Windsurf, Claude Code

owner: Endpoint EngineeringDetails

Incident Response Context

AI-approved

Help respond to production incidents efficiently and consistently.

For: On-call engineers and incident-response AI agents

internalmetadata only internal-only

Approved for: Cursor, Windsurf, Claude Code, Internal Agent

owner: ITSM PlatformDetails

Infrastructure Standards Context

AI-approved

Ground code and design suggestions in current internal standards.

For: Platform engineers and enterprise architects

internalmetadata only internal-only

Approved for: Cursor, Windsurf, Claude Code

owner: Enterprise ArchitectureDetails

Production Support Runbooks

AI-approved

Give agents grounded references when drafting incident updates and postmortems.

For: Runbook Assistant and Incident Summary Agent

internalmetadata only internal-only

Approved for: Internal Agent, Claude Code

owner: ITSM PlatformDetails

ServiceNow Development Context

AI-approved

Accelerate and de-risk ServiceNow integration work.

For: Developers integrating with ServiceNow

confidentialmetadata only internal-only

Approved for: Cursor, Windsurf, Claude Code, Internal Agent

owner: ITSM PlatformDetails